A GLoan borrower says the Certificate of Full Payment arrived 12 days after the support ticket

A borrower said their GLoan had previously been overdue but was later fully paid. After payoff, they opened a GCash Support ticket asking for a Certificate of Full Payment. When they first posted, the certificate had not yet arrived, and they said they had also escalated the issue to BSP. In a later comment in the same thread, the same borrower said the support ticket was opened on July 1 and the Certificate of Full Payment was received on July 13. That 12-day interval is one borrower's reported experience, not an official GCash processing time. The thread does not establish that the BSP escalation caused or sped up issuance. It also does not show whether any CIC or other credit record changed, or whether the borrower later became eligible for another GLoan.