Moving an active GLoan and moving the old offer are different outcomes

Lost or deactivated SIM reports show several migration checkpoints. One user said the active GLoan transferred to a new account, then clarified that the old offer did not transfer. Another paid manually from the new number while waiting about a month for the active loan to appear. A separate family used Bills Pay for several months and later found the original disbursement notice to calculate the remaining schedule while transfer remained unresolved. Official guidance says a number update applies when the old number cannot be used and an outstanding balance remains; recovery and transfer require a new verified account and support review. Repayment guidance allows Bills Pay or payment partners using loan details. Keep wallet funds transfer, active-loan transfer, payment posting, remaining-balance confirmation, and eligibility/offer on the new number separate. Sources: Reddit; Official guidance.