GLoan Fully Paid, Still Says Overdue—Did It Get Fixed?

A GCash borrower said they had fully paid GLoan and received cashback, yet the app still showed an overdue warning and the number of late days kept rising. In an October 26 public post, they said the problem appeared after they paid everything at once.

According to the poster, a reply to their support ticket confirmed that they no longer had an outstanding GLoan balance. The pop-up still would not go away. Then a later edit brought a short ending: “They fixed it!” What was changed inside the account, and exactly when, was not explained.

So this is a reported resolution of an overdue warning, not proof that a new late fee had been charged or a credit bureau had received an incorrect record. The post does not contain the loan ledger or any bureau report. Their account describes how a payment, a support statement that the balance is zero, and the warning visible on the app can temporarily tell different stories.

If your own GLoan is paid but the overdue counter keeps moving, keep the payment receipts, cashback notice, screenshots of the warning, and the written support response. Ask support which loan the alert belongs to and what exactly was corrected. There is a difference between a ticket being answered and the screen finally matching the account status. In this case, the poster eventually said the warning was fixed. They did not say what caused it.

Source: Reddit r/GCashPH, October 26, 2026 (public post and later edits).